Member service

I was talking to a banking customer the other day, listening to him go on and on about the poor customer service he received at his bank, when I stopped them and told him this little diddy. In the middle of the summer, one of our members drove up, came in, and went through the teller line, all with a broken leg. This was an older member, so getting around was no easy feat. The next time she was on her way in, one of our employees saw her pull in, ran up to her and asked her is they could take care of her transaction. The member was able to stay in the car and be comfortable. Of course this isn’t a common thing and I don’t think it happened again, but that one thing to remember is, when was the last time you heard a bank employee say anything more than “That’s not my job”? We’re not customer service. We’re member service! Big difference.